Haven't received your marked-as-delivered package? Here's what to do:

Don't panic! Sometimes packages end up in unexpected places.

Check around your delivery location thoroughly: Look for your package on porches, backyards, or with neighbors who might have accepted it on your behalf.

Contact the carrier directly: They may have additional information about the delivery attempt or be able to initiate an investigation.
Package Protection can help in certain cases:Package Protection typically covers lost packages (confirmed lost by the carrier) and packages that are demonstrably damaged during transit. You must contact us within 30 days for us to take action. It doesn't cover situations where a package is marked as delivered but cannot be located.
Without Package Protection: Our Shipping & Handling Policy states that EVRY JEWELS is not responsible for package loss or theft once your order has been expedited from our warehouse and marked as delivered by the carrier.

We apologize for any inconvenience caused if your order arrives incomplete.
Please take the following steps to help us resolve the issue:

Take a picture of everything you received in your package. A clear image can help us verify the missing item and proceed with the next steps.
Let us know about the missing item by sending the picture to our customer service team, along with your order number and the name of the item(s).

Once we have this information, and depending on stock availability, we will process a reshipment of the missing item. If the item is currently unavailable, we will offer you an alternative resolution process.

If you receive additional items that you did not order and were not charged for, it is likely a mistake on our part. You are welcome to keep any extra items as a goodwill gesture from our company. We hope you enjoy the additional products, and we appreciate your understanding.

Sometimes things don't go exactly as planned with in-store purchases. While our amazing customer service team is here to help with many things, they can't assist with issues related to in-store purchases.

For the Smoothest Experience:

Head back to the store: The store where you made your purchase is best equipped to handle any questions or concerns you may have. They can offer the quickest resolution based on our store policies (available on your receipt). If you can't go back to the same store, you can visit any other store in the country. Don't forget to bring your receipt with you!

Store Policy Reminders (as seen on your receipt):

Final Sale: Please note that all sales are final.
Warranty: We offer a 30-day warranty for manufactured defects with a valid receipt.
Price Matching: We do not offer price matching at this time.

General Inquiries? We're Here!

If you have any general questions not related to a specific in-store purchase, our customer service team is happy to help! Reach out through our contact us form.

Orders without custom or pre-ordered items are typically fulfilled within 2-3 business days. Please note that during promotional periods and over the holiday season we process a higher volume of orders and longer shipping and delivery delays are expected.

Current Delivery Times:

American AddressesStandard DeliveryNortheast3-5 business days Northwest5-7 business daysSoutheast3-5 business days West Coast + Southwest4-6 business days Midwest3-5 business days

Canadian AddressesStandard DeliveryQuebec and Ontario2-4 business daysBritish Columbia7 business daysAlberta, Manitoba, Sask.5 business daysAtlantic Provinces5 business daysYukon, NWT, Nunavut14 business days

Deliveries to international destinations typically take 14-20 business days.

Please note delivery times are estimates only and not guaranteed. Weather conditions and shipping carrier volumes may also impact your order’s delivery.

Ordered too fast? Good news: you have 30-minutes to make changes to your order!

Here's what you can do:

Edit your shipping address: Double-check that your package is headed to the right place!

How to make the changes: Simply head over to our Edit Order Portal.

Just a heads-up: Our amazing customer service team won't be able to make these changes for you, but they're always happy to help with anything else!

What about cancelling my order? Unfortunately, all sales are final, and we are unable to cancel or make any other changes to your order once it has been placed.

Within 30 Days of Delivery:

If you discover a defect in your item within 30 days of delivery, we offer the following options under our Standard Warranty policy: we’re happy to offer you the option of a replacement (if the same item is available) or a store credit for the amount paid for the item!

To claim your warranty, please contact us here and follow the steps.

***Important Information***
- This warranty does not cover issues related to lost items.
- This warranty is applicable once per item purchased. Our warranty does not cover free items.
- The warranty policy only applies to items purchased directly from our website.
- All warranty claims are subject to approval by our customer service team.
- We do not offer refunds.

What should I do if I have an inquiry about my TikTok Shop Order?As TikTok Shop has its own set of policies and processes, including customer support and order resolution, we’re unable to assist directly with orders placed on their platform. To explore available resolutions, please reach out to TikTok Shop support through the app. They’ll be able to provide the best assistance for your inquiry!

What if I didn't receive an order confirmation?
At EVRY Jewels, we know how important it is to receive prompt updates after placing an order. If you haven’t received an order confirmation, don’t worry—there are a few simple steps you can take to locate your order information and confirm its status.

Check Your Inbox and Spam Folder:

First, try searching for an email from our support address, support@evryjewels.com - Sometimes, confirmation emails can be filtered to junk or spam folders, so make sure to check those as well.

If you find our email in spam, mark it as "Not Spam" or add support@evryjewels.com to your contacts to ensure future communications go straight to your inbox.

Check Your SMS:

If you didn’t receive an email confirmation after placing your order, it’s possible that no email address was provided during checkout. In this case, the order confirmation may have been sent to the phone number you entered via SMS.

We recommend checking your text messages for any notifications from us! You can also email us to have your email added on file. We do recommend create a customer account and logging in anytime you place a new order! This ensures all your order are organized together in our system!

What if the order confirmation I have received is not from support@evryjewels.com ?

If you have received an order confirmation from an email address different from support@evryjewels.com, you may have unfortunately encountered a look-alike fraudulent website that is not associated with EVRY Jewels.

These websites are designed to imitate legitimate businesses and can sometimes appear very similar to our own. If you suspect you may have placed an order on a fraudulent site, we recommend contacting your bank or payment provider immediately to report the transaction and explore options for securing your funds.

Please always verify that you’re on our official website www.evryjewels.com (or .ca) and that order confirmations come from support@evryjewels.com.

If you still can’t find your order confirmation or encounter any issues while tracking your order, don’t hesitate to reach out to us . We’re here to help and can provide you with the information you need.

At EVRY JEWELS, we stand behind the quality of our products and strive to provide our customers with a hassle-free shopping experience. As part of our commitment to customer satisfaction, we offer a 30-day warranty policy on all eligible items purchased directly from our website. This policy outlines the options available to customers in the event of product defects or issues within the warranty period.

What qualifies as a defect? An example of a defect would be a broken clasp or a missing stone.

How it works:

If you find a defect in your item within 30 days of placing your order, we’ll be happy to offer you selected compensations options.

Please Note:

This Standard Warranty does not cover issues related to lost items.
This Standard Warranty is applicable once per item purchased. Our warranty does not cover free items.
The Standard Warranty policy only applies to items purchased directly from our website.
All Standard Warranty claims are subject to approval by our customer service team.
We do not offer refunds for damaged items.

How to Claim Your Warranty

Please contact us here and include the following:
1. Your order number(s)
2. A picture or video of the affected item(s)
3. A description of the issue encountered

EVRY Protection: One-Year Warranty & Package Protection

At EVRY JEWELS, we want you to enjoy your pieces with total peace of mind. We now offer a combined Protection Plan that covers both your jewelry and its journey to your door for one flat rate.

What’s Covered?

By adding this protection to your cart, you receive dual coverage for one year from your purchase date:

Extended Jewelry Warranty: If your items develop a defect after the standard 30-day window, we will issue you a store credit for the amount paid for the item.
Package Protection:Lost or Damaged in Transit: If your package is lost by the carrier or arrives damaged, we will reship your order free of charge. If items are out of stock, you will receive a full refund.Returned to Sender: If your package is returned due to an invalid address or unclaimed customs, we will resend it for free.

Pricing & How to Add

How to Join: Simply select the "Protection" option at checkout before completing your order.

Important Policy Details

Timing: Coverage must be purchased at the time of checkout; it cannot be added to an order after it has been placed.
Non-Refundable: The additional fee for the Protection Plan is non-refundable.
Exclusions:Does not cover "lost items" (jewelry lost after delivery).Does not cover packages marked as "Delivered" but missing (please contact the carrier for these instances).Warranty is applicable once per item; free items (promotional gifts) are not covered.
Approval: All claims are subject to approval by our customer service team. We do not offer cash refunds for damaged jewelry; coverage is provided via store credit.

Orders Without Protection

If you choose to opt-out of protection, please note:

Standard Warranty: You are only covered by our standard 30-day defect warranty.
Lost/Damaged Packages: EVRY JEWELS is not responsible for packages lost or damaged in transit. To request a reshipment, a $6.00 fee will apply. If items are unavailable, you will receive store credit minus the $6 shipping fee.
Lost in Transit Definition: A package is considered lost if confirmed by the carrier or if there has been no tracking update for over 8 days.

How to File a Claim

If you need to use your protection, please file a claim here.

At Evry Jewels, we strive to provide our customers with the best shopping experience possible. To ensure clarity and transparency, we have established the following refund and cancellation policy:

All Sales Final: Please carefully review your order before finalizing it, as all sales are final. This means our support team is unable to accommodate changes, returns/exchanges, or cancellations. We do not offer any price matching, and we also can't apply new promotions to previous purchases.
Lost or Returned Packages: In the event that a package is lost in transit or returned to us for any reason, you can find detailed information by checking the following article: Shipping Handling Policy.
Damaged Items: If you receive an item that is damaged or defective, please refer to our Standard Warranty Policy to determine if you are eligible for a replacement or store credit. You can review our warranty policy by visiting the following link: Standard Warranty Policy
Price Adjustments: We do not offer price adjustments for orders placed prior to or after promotional sales or discounts. All prices are final at the time of purchase, and we are unable to process any requests for refunds, exchanges, or price modifications once an order has been completed. Any price updates (from Cart to Checkout) are also indicated at checkout by a pop-up message.

Once an order has been placed, you have a 30-minute window to change your shipping address. Consult our "Can I edit or cancel my order?" article for more information.

Please note that our store uses Shopify’s encrypted checkout, which always requires authorization to complete a purchase. If your payment details were saved through your iPhone or Shop Pay, the checkout may feel quicker, but it is still a secure, authorized transaction.

We understand the importance of providing our customers with high-quality products and exceptional service. If you have any questions or concerns regarding our refund and cancellation policy, please don't hesitate to contact our customer service team for assistance.

All shipping options will be listed at checkout. If no shipping options are available at that time, it means we are unable to ship to your location at the moment.

Please note, the shipping time frame indicated at checkout starts when your order has been shipped, and does not include standard processing time. Business days do not include Saturdays, Sundays, or Holidays.

It is the responsibility of the customer to track their package, once the carrier has scanned it. All of our shipments come with a tracking number. We use USPS, Canada Post, DHL and local carriers to ensure packages arrive quickly and safely.

PACKAGE PROTECTION

EVRY JEWELS is pleased to offer Package Protection coverage to provide peace of mind for our valued customers. You can learn more about it here.

PACKAGE LOST IN TRANSIT WITHOUT PROTECTION

If a package is confirmed as lost in transit* and has not been delivered to the recipient, we offer the following solutions:

All Items Available: If all items from your order are currently available, we will create a new order. This ensures that you receive the items you ordered, however, a $6.00 fee will apply to cover the reshipment fees.
Unavailable Items: If items are unavailable, you'll receive a store credit for your entire order minus $6.00 to cover the original shipping fees incurred.

*A Package is considered Lost in Transit when it has been confirmed as lost by the carrier or when it has been over 8 days since the last tracking update.

PACKAGE RETURNED TO SENDER WITHOUT PROTECTION

If a package is returned to us due to reasons such as being unclaimed at customs, having an invalid address, unpaid customs fees, or being refused by the recipient, we offer the following options:

All Items Available: If the items from your order are available, we can resend the package to you, however a charge of $6.00 will apply to cover the cost of new shipping fees.
Unavailable Items: In this case, we will issue a store credit for the value of the items, however we will deduct a $6.00 fee to cover the original shipping fees incurred.

***IMPORTANT NOTES***

Customer are responsible for reaching out to us to file a claim. Please include your order number in the description and a valid email address associated to your order, and we will be happy to assist you.
To be eligible for assistance with a delivery issue (such as a package lost in transit or returned to sender), you must contact us within 60 days of the last tracking update. We cannot guarantee a resolution for claims submitted after this timeframe.
All requests are subject to approval by our customer service team.
This policy applies to packages that have been confirmed as lost in transit or returned to us for the specified reasons.
EVRY JEWELS is not responsible if the package is successfully marked as delivered but cannot be found.
You have a 30-minute window to edit your shipping address, all by yourself! After that, as per our Refund Policy, we won't be able to process any changes. Simply use this link to access your order dashboard: EDIT ORDER DASHBOARD

ADDITIONAL CUSTOM FEES

The goods will be imported on behalf of the customer/buyer. The customer authorizes EVRY JEWELS to import the goods on his behalf. Further, the customer/buyer agrees EVRY JEWELS may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The customer will pay the taxes & duties in addition with the purchase price of the goods.

INTERNATIONAL FEES

Foreign transaction fees can apply to purchases made online from your home country, where the vendor is foreign and processes the transaction in its local currency. EVRY JEWELS is based in Canada.

This fee is charged by many credit card issuers, typically ranging from 1% to 3% of the transaction. This money is not withdrawn by EVRY JEWELS and does not go to our funds.

At EVRY JEWELS, your satisfaction is our priority, and we are committed to resolving any issues promptly and efficiently. If you have any questions or concerns please don't hesitate to contact us.

We strive to get your order to you as quickly as possible! Here's a breakdown of our typical shipping timeline:

Order Processing: We typically process and ship your order within 72 business hours (excluding weekends and holidays) after you place it.
Order Edit Window: You have a 30-minutes window after placing your order to make a change to your shipping address. Access your order dashboard to make changes using this link: EDIT ORDER DASHBOARD

Order Exceptions: Shipping Time May Vary

There are a few exceptions where your order might take a bit longer to ship:

Custom Items: As stated on our website, personalized pieces take approximately 4-6 weeks to arrive at our warehouse.
Pre-Order Items: Pre-ordered items can take between 4-6 weeks to ship. The exact timeframe will be indicated in the product title or description. Please note that your entire order, including non-pre-ordered items, will ship together.

We're committed to a smooth and enjoyable shopping experience. If you have any questions, please don't hesitate to reach out!

Our shipping fees vary based on factors such as the shipping location, carrier rates and inventory distribution. If your items are located in different fulfillment centers, we proceed with a partial shipment to ensure you receive all your items as quickly as possible.Please note that shipping fees are clearly displayed at checkout before the payment is processed. By completing your purchase, you are consenting to the terms, including the applied shipping fees. As per our policy, we are unable to provide refunds or cancellations for shipping fees.Please note, customers have a 30-minute window from the time an order is placed to edit the shipping address directly through our system: Edit Order Portal. After this period, the order is locked for processing to ensure timely fulfillment.

Please note thatas stated on our website, personalized pieces will take approximately 4 to 6 weeks to arrive at our warehouse.Typically, they ship out quicker, but it is possible it takes the amount of time mentioned above.

If you also order non-custom items, your order will be shipped together!Evry-thing is indicated in the product's description.

Track your order easily!

Once shipped, you'll get a tracking number by email or SMS (depending on your preference). This lets you track your package online.
Allow 3 business days (excluding weekends/holidays) for tracking to update.
For delays, contact the carrier first, then us with the information they provided you.
Custom items, pre-orders, and phone cases may take longer. We're working hard to fulfill orders quickly, but if yours is outside the standard timeframe, contact us for an update.

Once an order is placed, you have 30-minutes to edit your shipping address:Simply use the following link to access your order dashboard:

EDIT ORDER DASHBOARD

If your order was placed over more than 30 minutes ago: Unfortunately, we will not be able to edit the address on our end. Keep also in mind that EVRY JEWELS is not responsible if you are unable to retrieve the package to the original address you entered.

Please note, that preordered items can take between 4 and 6 weeks to ship. Typically, they ship out much quicker, but it is possible it takes the amount of time mentioned above.

If an item is on preorder, it will either be indicated in the title of the product and/or in the description.

If an item in your order is on preorder whereas the other item(s) is not, please note that the entire order will ship together!

What are your items made of and will they tarnish?

Our jewelry is crafted from high-quality materials, offered in two primary types: 14k gold/silver plated over brass, or 18k gold/silver plated over stainless steel. To ensure lasting shine, we add an extra layer of anti-tarnish coating to prolong the life of your pieces. While our jewelry is designed for longevity, all plated jewelry can experience some natural tarnishing over time.

How do I care for my jewelry?

To keep your jewelry looking its best, follow these simple steps:

Apply First, Wear Last: Put on perfumes, lotions, and other cosmetics before putting on your jewelry.
Avoid Moisture: Remove your pieces before swimming, bathing, or washing hands. Keep them away from hand sanitizer and harsh chemicals, as moisture promotes tarnishing.
Clean Gently: After wearing, gently wipe your jewelry with a soft, buffing cloth to remove oils and debris.
Store Properly: Store your jewelry in a clean, dry place, like the original pouch it came in, to protect it from the elements.

Why does my new piece look darker than my others?

You may notice a slight color variation between pieces. Our stainless steel jewelry naturally has a darker, deeper tone compared to our brass items. This is due to the inherent properties of the base metals. You can check the "Details" section on the product page to see what your specific item is made of.

Should you have any further inquiries or require additional information on this matter, consult our Warranty Policy.

	XS	SMALL	MEDIUM	LARGE	XL
CHEST	74‑86 CM	76‑88 CM	80‑92 CM	84‑96 CM	86‑98 CM
WAIST	66‑72 CM	68‑74 CM	74‑78 CM	78‑82 CM	80‑84 CM
HIP	76‑94 CM	78‑94 CM	82‑98 CM	86‑102 CM	86‑104 CM

How to measure?

BUST: Measure under your arms, around the fullest part of your chest.

NATURAL WAIST: Measure around the smallest part of your waistline, keeping tape a bit loose.

HIP: Measure around the fullest part of your body at the top of your leg.

What if I'm in between sizes?

We recommend sizing up!

How to measure your ring size:

with a ruler:

Wrap a strip of paper around your finger where you’d like your ring to be
(note: make sure that the paper is tightly wrapped around your finger)
Mark the spot where the paper meets and measure the distance with a ruler in mm
Check for your size using chart

Cirumference (mm)	49.5	52	54.5	57	59.5
Ring Size	5	6	7	8	9

The item I want is out of stock. Can I pre-order?

If an item is available for pre-order, it will be stated on the product's page and when adding to cart! Please note an item in your order is on pre-order whereas the other item(s) is not, please note that the entire order will ship together!